Terms of Service

These terms apply to the website fleurshinecleaning.com and to cleaning services provided by FleurShine Home & Office Cleaning, operated by MAKI NOLA LLC ("FleurShine", "we", "us"). By using the website or booking a service you agree to these terms, to our Service Policies and to our Privacy Policy. When you approve a written estimate in our app, you also accept the service agreement and the policies shown with it; those are the same policies published on the Service Policies page.

Estimates, scope and bookings

Estimates are free and based on the information and photos you provide. A booking request is not a confirmed appointment until we confirm it by call, text or email. The approved estimate, its scope of work and the policies accepted with it define what we are obligated to perform. Tasks not listed as included are not part of the service unless added to the estimate before the visit. Requests made outside the approved estimate are requests, not commitments, until we confirm them in writing.

The price on the estimate is based on what you told us about the home: its size, condition, pets, clutter and the rooms included. If the team arrives and the home is not as described, the price may change. We will not silently change the price: the team documents the difference with photos and tells you the new price, scope or time first. No additional work is performed and nothing extra is charged without your approval.

Payment, deposits and refunds

Payment is due on completion of the service unless other terms are written on the estimate. Accepted payment methods are shown on the invoice; online payments are handled by our payment provider on its own secure pages. If a payment is returned or reversed, you pay the amount owed plus any bank fee charged to us. Unpaid balances may pause future service.

If a deposit is shown on the estimate, the appointment is confirmed only after the deposit is paid and the deposit is applied to the final invoice. A refundable deposit is refunded in full if you cancel at least 24 hours before the appointment, or if we cancel; with less notice, the late-cancellation fee is taken from the deposit and the rest is refunded within 5 business days, to the payment method the deposit was paid with.

If we cannot fix a problem with a re-clean, we will offer a partial credit or refund for the affected part of the service. Refunds go back to the original payment method within 5 to 10 business days. Completed work that matched the agreed scope is not refunded.

Cancellation, lockout and rescheduling

With 24 hours' notice or more before the scheduled start there is no cancellation fee. With less than 24 hours' notice, including a cancellation on the day of service, the late-cancellation fee is 50% of the job price shown on your estimate. If the team arrives and cannot access the property, or nobody is there to let the team in (a "lockout"), the team waits 15 minutes and tries to reach you; after that the same fee of 50% of the job price applies. Rescheduling is free with at least 24 hours' notice; with less notice the late-cancellation fee may apply. If we must reschedule because of weather, illness or an emergency, we tell you as early as possible and offer the next available time. The full wording is on the Service Policies page.

Satisfaction and re-clean

If something included in the scope was missed, tell us within 24 hours of the service, with a description or photo, and we will return to re-clean the area at no charge. This covers tasks in the agreed scope; it does not cover areas the team could not reach or was asked to skip, conditions disclosed as pre-existing, or issues reported after 24 hours. The remedy is a re-clean; refunds are handled as described above.

Your responsibilities

Please provide a safe way to enter the property at the scheduled time, and tell us in advance about hazards, alarms, fragile or valuable items, pets, and any product preferences or sensitivities. Keys and codes you give us are used only to perform the service; we hold a key only at your written request, tagged with a code and never the address, and return it within 3 business days of a request or when service ends. Please secure pets that may be anxious around new people or equipment; the team may stop work if an animal is aggressive.

Safety and refusal of service

The team may pause or decline work where conditions are unsafe, including biohazards, needles, human or animal waste beyond the purchased scope, infestation, weapons or threats, no utilities, dangerous structural conditions, extreme hoarding outside the approved scope, or harassment. If the team cannot start or must stop for one of these reasons, the lockout fee applies, and work already completed is billed at the quoted price, pro-rated.

Photography

The team takes before and after photos of the areas it cleans, to document the work and to protect both you and us. Photos avoid people, documents and valuables where possible, are stored privately, and are never posted or used for marketing without your written permission. You may ask us not to take photos; the request is noted on your account.

Breakage, damage and liability

If something is damaged during a service, tell us within 24 hours, with photos. We will inspect and respond within 2 business days. Liability terms are being reviewed by a Louisiana attorney. Until they are published, repair or replacement terms, limits of liability and exclusions are not fixed by these terms; each report is handled individually and in writing.

SMS program terms

• Program name: FleurShine Home & Office Cleaning service updates
• Message types: estimate replies, appointment confirmations and reminders, scheduling changes, service updates, feedback and review requests. We do not send marketing texts unless you separately ask for them.
• Frequency: message frequency varies.
• Cost: message and data rates may apply.
• Opt out: reply STOP at any time to stop receiving messages.
• Help: reply HELP for help.
• Support: (504) 355-9525 · info@fleurshinecleaning.com
• Consent is not a condition of purchase. Carriers are not liable for delayed or undelivered messages.

Website

Content on this website is provided for general information. We may change the website or these terms at any time; the date above shows the latest version. Policies you accepted with an approved estimate keep the version you accepted.

Governing law

These terms are governed by the laws of the State of Louisiana.

Contact

FleurShine Home & Office Cleaning, operated by MAKI NOLA LLC · (504) 355-9525 · info@fleurshinecleaning.com