Privacy Policy

FleurShine Home & Office Cleaning ("FleurShine", "we", "us"), operated by MAKI NOLA LLC, respects your privacy. This policy explains what information we collect through fleurshinecleaning.com, our app at app.fleurshinecleaning.com, text messages, email and payments; how we use it; which providers process it; how long we keep it; and the choices you have.

What we collect

• Estimate and booking forms: your name, phone number, email address (optional), the service address or area, the service you want, home size and number of bathrooms, preferred date and time, frequency, and any notes you write. The form also records whether you ticked the text-message, service-email and marketing-email boxes, the exact wording you agreed to and the time, the page you were on, your IP address and browser type (used to prevent spam and to keep a record of your consent), and, if you arrived from one of our printed QR codes or a link with a campaign tag, the campaign code and the page you landed on.
• SMS opt-in form: your name and mobile number, and the consent wording and time.
• Text messages and calls: the content of texts and voicemails you exchange with us, your number and the time.
• Email: the emails you send us and our replies.
• Service records: the estimate you approve, the scope of work, appointment dates, before-and-after photos of the areas we clean (never of people, documents or valuables where we can avoid them), invoices and payment status.
• Payments: your card details are entered on Stripe's pages and go directly to Stripe. We receive the payment status, the last four digits and the card brand, never the full card number.
• Website logs: our host keeps standard server logs (IP address, browser type, pages requested, timestamps) for security and troubleshooting.

How we use it

• To reply to estimate and booking requests and to schedule, perform, document and follow up on cleaning services.
• To send appointment confirmations, reminders and service updates by call, text or email, within the consents you gave.
• To send occasional offers and seasonal reminders by email only if you ticked that separate box; you can unsubscribe at any time.
• To invoice and take payment through Stripe.
• To know which printed card, flyer or sign brought you to us (campaign code), so we know what works.
• To protect our website and app, prevent spam and abuse, and comply with the law.

Text messages (SMS)

If you opt in, we send text messages about your estimates, appointments, service updates, feedback and review requests. Message frequency varies; message and data rates may apply. Reply STOP to opt out at any time or HELP for help.

We send texts from (504) 355-9525. Opting in is optional and is never a condition of purchase.

Mobile phone numbers and SMS consent are never sold, rented or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. The only parties that handle your number are the messaging provider and mobile carriers that deliver our texts to you, and only for that purpose.

Who processes your information

We do not sell your personal information. We share it only with the providers below, only as needed to run the business, or when the law requires it:

• Quo (business phone): delivers our text messages and calls, and stores the messages and voicemails exchanged with our business number.
• Stripe (payments): processes card payments. Card details are entered on Stripe's own pages and are held by Stripe, not by us.
• Hostinger (website hosting and email): hosts this website, keeps its server logs, and hosts our info@fleurshinecleaning.com mailbox, where form submissions and your emails arrive.
• Render (app hosting): hosts our scheduling app (app.fleurshinecleaning.com) and its database, where estimates, appointments, photos, invoices and consent records are kept.
• Google: Google Analytics 4 measures how the website is used (pages viewed, form submissions, phone and email clicks) only when the owner has switched it on; it is currently off, and we will update this policy when it is enabled. Our "Leave us a Google review" link opens your Google account with Google's own terms. Google does not receive your form details from us.
• Healthchecks.io (uptime monitoring): receives a periodic "still running" ping from our server. The ping contains no personal data.

Cookies and scripts

• This website (fleurshinecleaning.com) sets no cookies. It loads only its own script (assets/js/main.js), and it keeps a campaign code and the page you landed on in your browser's sessionStorage for the current visit only, so that the code reaches the form if you move to another page. Fonts are loaded from Google Fonts, which sees your IP address when it serves the font files.
• Google Analytics 4, when the owner enables it, sets Google's _ga cookies and sends usage data to Google. It is off until enabled, and there is no advertising tracking on this site.
• The app (app.fleurshinecleaning.com) sets a session cookie and a CSRF (security) cookie when you open your estimate, invoice or account page. They are required for those pages to work.
• Stripe sets its own cookies on checkout.stripe.com when you pay online.

There is no consent banner because nothing here is used for advertising. You can block or delete cookies in your browser; the estimate and booking forms on this website work without any.

How long we keep it

• Inquiries that never become a job: 2 years from the inquiry.
• Text-message content: 3 years.
• Before-and-after photos: 2 years after the service.
• Estimates, invoices, payment records and other business and tax records: as long as the law requires.
• Consent records (what you agreed to, when, and the STOP or unsubscribe that ended it): for as long as we may need to show that consent existed.

We use reasonable safeguards to protect your information; no method of transmission or storage is completely secure.

Your choices

You can ask us to correct or delete your information, or to stop contacting you, by calling or texting (504) 355-9525 or emailing info@fleurshinecleaning.com. We reply within 2 business days. To stop text messages, reply STOP. Every marketing email has an unsubscribe link. We may need to keep records the law requires us to keep (for example invoices) after a deletion request; we will tell you what is kept and why.

Children

Our services and website are intended for adults. We do not knowingly collect information from children under 13.

Accessibility

If you have trouble reading this policy or using any part of our website, see our Accessibility Statement or contact us and we will help.

Changes

We may update this policy from time to time. The date at the top shows the latest version.

Contact

FleurShine Home & Office Cleaning, operated by MAKI NOLA LLC
Call or text: (504) 355-9525
Email: info@fleurshinecleaning.com